CVE-2022-32740

Information disclosure in the External Interface

A reply to a forwarded email article by a 3rd party could unintensionally expose the email content to the ticket customer under certain circumstances.

CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2022-32739

OTRS version number is always in the exported ICS files

When Secure::DisableBanner system configuration has been disabled and agent shares his calendar via public URL, received ICS file contains OTRS release number.

CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Calendar Resource Planning Otrs

CVE-2022-1004

Information disclosure in the External Interface

Accounted time is shown in the Ticket Detail View (External Interface), even if ExternalFrontend::TicketDetailView###AccountedTimeDisplay is disabled.

CVSS 3.1 · 4.3 Medium EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2022-0475

Possible XSS attack via translation

Malicious translator is able to inject JavaScript code in few translatable strings (where HTML is allowed). The code could be executed in the Package manager. This issue affects: OTRS AG OTRS 7.0.x version: 7.0.32 and prior versions, 8.0.x version: 8.0.19 and prior versions.

CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2022-0473

Dynamic field error message is vulnerable to XSS

OTRS administrators can configure dynamic field and inject malicious JavaScript code in the error message of the regular expression check. When used in the agent interface, malicious code might be exectued in the browser. This issue affects: OTRS AG OTRS 7.0.x version: 7.0.31 and prior versions.

CVSS 3.1 · 3.8 Low EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-36100

Authenticated remote code execution

Specially crafted string in OTRS system configuration can allow the execution of any system command.

CVSS 3.1 · 6.4 Medium EPSS 1.3% KEV · Not listed

Vendors

Otrs

Products

Otrs Otrs Itsm Otrs Storm

CVE-2021-36097

Agents are able to lock the ticket without the "Owner" permission

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-36096

Support Bundle includes S/Mime and PGP secret or PIN

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

CVSS 3.1 · 5.2 Medium EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-36095

User enumeration issue using "lost password" feature

Malicious attacker is able to find out valid user logins by using the "lost password" feature. This issue affects: OTRS AG ((OTRS)) Community Edition version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

CVSS 3.1 · 5.3 Medium EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-36094

XSS attack in appointment edit popup screen

It's possible to craft a request for appointment edit screen, which could lead to the XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions.

CVSS 3.1 · 5.7 Medium EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-36093

DoS attack using PostMaster filters

It's possible to create an email which can be stuck while being processed by PostMaster filters, causing DoS. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.28 and prior versions; 8.0.x version 8.0.15 and prior versions.

CVSS 3.1 · 5.3 Medium EPSS 1.1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-36092

XSS attack using special link in email

It's possible to create an email which contains specially crafted link and it can be used to perform XSS attack. This issue affects: OTRS AG ((OTRS)) Community Edition:6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

CVSS 3.1 · 6.5 Medium EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-36091

Unautorized access to the calendar appointments

Agents are able to list appointments in the calendars without required permissions. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-21443

Unautorized listing of the customer user emails

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-21441

XSS in the ticket overview screens

There is a XSS vulnerability in the ticket overview screens. It's possible to collect various information by having an e-mail shown in the overview screen. Attack can be performed by sending specially crafted e-mail to the system and it doesn't require any user intraction. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions.

CVSS 3.1 · 7.5 High EPSS 1.1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-21440

Support Bundle includes S/Mime and PGP keys

Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

CVSS 3.1 · 5.2 Medium EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-21439

Possible DoS attack using a special crafted URL in email body

DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.

CVSS 3.1 · 6.5 Medium EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Otrs

CVE-2021-21438

FAQ articles are shown to users without permission

Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.

CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Faq Otrs

CVE-2021-21437

Config Items are shown to users without permission

Agents are able to see linked Config Items without permissions, which are defined in General Catalog. This issue affects: OTRSCIsInCustomerFrontend 7.0.15 and prior versions, ITSMConfigurationManagement 7.0.24 and prior versions

CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Vendors

Otrs

Products

Itsmconfigurationmanagement Otrscisincustomerfrontend

CVE-2021-21435

Information exposure in PDF export

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

CVSS 3.1 · 5.7 Medium EPSS 1.3% KEV · Not listed

Vendors

Otrs

Products

Otrs