CVE-2021-36097

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{"affected": [{"affectedData": [{"product": "OTRS", "vendor": "OTRS AG", "versions": [{"lessThanOrEqual": "8.0.16", "status": "affected", "version": "8.0.x", "versionType": "custom"}]}], "source": "security@otrs.com"}], "configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "744CBDE7-F971-4D0D-8BA9-43F8FADA1963", "versionEndIncluding": "8.0.16", "versionStartIncluding": "8.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "cveTags": [], "descriptions": [{"lang": "en", "value": "Agents are able to lock the ticket without the \"Owner\" permission. Once the ticket is locked, it could be moved to the queue where the agent has \"rw\" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions."}, {"lang": "es", "value": "Unos agentes pueden bloquear el ticket sin el permiso de \"Owner\". Una vez bloqueado el ticket, puede ser movido a la cola donde el agente tiene permisos \"rw\" y conseguir un control total. Este problema afecta a: OTRS AG OTRS 8.0.x versi\u00f3n: 8.0.16 y versiones anteriores"}], "id": "CVE-2021-36097", "lastModified": "2026-06-17T03:58:22.463", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "SINGLE", "availabilityImpact": "NONE", "baseScore": 4.0, "confidentialityImpact": "NONE", "integrityImpact": "PARTIAL", "vectorString": "AV:N/AC:L/Au:S/C:N/I:P/A:N", "version": "2.0"}, "exploitabilityScore": 8.0, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false}], "cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 3.5, "baseSeverity": "LOW", "confidentialityImpact": "NONE", "integrityImpact": "LOW", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N", "version": "3.1"}, "exploitabilityScore": 2.1, "impactScore": 1.4, "source": "security@otrs.com", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "NONE", "integrityImpact": "LOW", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N", "version": "3.1"}, "exploitabilityScore": 2.8, "impactScore": 1.4, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2021-10-18T07:15:07.413", "references": [{"source": "security@otrs.com", "tags": ["Release Notes", "Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-20/"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Release Notes", "Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2021-20/"}], "sourceIdentifier": "security@otrs.com", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-266"}], "source": "security@otrs.com", "type": "Secondary"}, {"description": [{"lang": "en", "value": "NVD-CWE-noinfo"}], "source": "nvd@nist.gov", "type": "Primary"}]}

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