CVE-2021-21440

Support Bundle includes S/Mime and PGP keys

Published Jul 26, 2021 CVSS 3.1 · 5.2 Medium EPSS < 1% KEV · Not listed
Description
Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.

Remediation

Vendor Solution

Update to OTRS 8.0.15 or OTRS 7.0.28.

Tracking

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Advisories

Source ID Title
Debian DLA Debian DLA DLA-3551-1 otrs2 security update
EUVD EUVD EUVD-2021-8714 Generated Support Bundles contains private S/MIME and PGP keys if containing folder is not hidden. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.27 and prior versions; 8.0.x version 8.0.14 and prior versions.
History

No history.

Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
Sep 16, 2024, 5:43 PM
Reserved
Dec 29, 2020, 12:00 AM
Status
Modified
Published
Jul 26, 2021, 5:15 AM
Modified
Jun 17, 2026, 3:35 AM