CVE-2021-21438

FAQ articles are shown to users without permission

View on CVE.org

Published Mar 22, 2021 CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Description

Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

OTRS AG

FAQ

affected

Version	Status	Constraints
`6.0.x`	affected	≤ 6.0.29

OTRS AG

OTRS

affected

Version	Status	Constraints
`unspecified`	affected	≤ 7.0.24

Configuration 1 [-]

OR	cpe:2.3:a:otrs:faq::::::::
	cpe:2.3:a:otrs:otrs::::::::

No data.

No data available yet.

Remediation

Vendor Solution

Update to OTRS 7.0.25.

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
EUVD	EUVD-2021-8712	Agents are able to see linked FAQ articles without permissions (defined in FAQ Category). This issue affects: FAQ version 6.0.29 and prior versions, OTRS version 7.0.24 and prior versions.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact Low

Integrity Impact None

Availability Impact None

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication Single

Confidentiality Impact Partial

Integrity Impact None

Availability Impact None

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.634% probability within 30 days)

Key SSVC decision points have not yet been added.

References

Link	Providers
https://otrs.com/release-notes/otrs-security-advisory-2021-08/

History

No history.

Subscriptions

Otrs Faq Otrs

Weaknesses

Sources

CVE record Updated: Sep 17, 2024, 1:46 AM

Status: PUBLISHED
Assigner: OTRS
Published: Mar 22, 2021, 8:50 AM
Updated: Sep 17, 2024, 1:46 AM
Reserved: Dec 29, 2020, 12:00 AM

View source JSON

Vulnrichment No data

No data.

NVD Updated: Jun 17, 2026, 3:35 AM

Status: Modified
Published: Mar 22, 2021, 9:15 AM
Modified: Jun 17, 2026, 3:35 AM

View source JSON

Red Hat No data

No data.

OpenCVE enrichment No data

No data.

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