CVE-2021-36100

Authenticated remote code execution

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Published Mar 21, 2022 CVSS 3.1 · 6.4 Medium EPSS 1.3% KEV · Not listed

Description

Specially crafted string in OTRS system configuration can allow the execution of any system command.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

OTRS AG

OTRS

affected

Version	Status	Constraints
`8.0.x`	affected	≤ 8.0.19
`7.0.x`	affected	≤ 7.0.32

OTRS AG

SystemMonitoring

affected

Version	Status	Constraints
`7.0.x`	affected	≤ 7.0.18
`8.0.x`	affected	≤ 8.0.8
`6.0.1`	affected	< 6.0.x*

OTRS AG

OTRSSTORM

affected

Version	Status	Constraints
`7.0.x`	affected	≤ 7.0.27
`8.0.x`	affected	≤ 8.0.11
`6.0.1`	affected	< 6.0.x*

OTRS AG

((OTRS)) Community Edition

affected

Version	Status	Constraints
`6.0.1`	affected	< 6.0.x*

Configuration 1 [-]

OR	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs_itsm::::::::
	cpe:2.3:a:otrs:otrs_itsm::::::::
	cpe:2.3:a:otrs:otrs_storm::::::::

No data.

No data available yet.

Remediation

Vendor Solution

Update to OTRS 8.0.20, OTRS 7.0.33. Update to OTRSSTORM 8.0.12, OTRS 7.0.28. Update to SystemMonitoring 8.0.9, OTRS 7.0.19.

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
Debian DLA	DLA-3551-1	otrs2 security update
EUVD	EUVD-2021-22732	Specially crafted string in OTRS system configuration can allow the execution of any system command.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity High

Privileges Required High

Scope Unchanged

Confidentiality Impact High

Integrity Impact High

Availability Impact High

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication Single

Confidentiality Impact Complete

Integrity Impact Complete

Availability Impact Complete

This CVE is not in the KEV list.

Exploit prediction score: 1.3% (1.318% probability within 30 days)

Key SSVC decision points have not yet been added.

References

Link	Providers
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2022-03/

History

Sep 17, 2024 2:15 AM Title updated View changes

Type	Values Removed	Values Added
Title	Authenticated remote code execution	Authenticated remote code execution

Subscriptions

Otrs Otrs Otrs Itsm Otrs Storm

Weaknesses

CWE-78

Sources

CVE record Updated: Sep 17, 2024, 2:00 AM

Status: PUBLISHED
Assigner: OTRS
Published: Mar 21, 2022, 9:15 AM
Updated: Sep 17, 2024, 2:00 AM
Reserved: Jul 1, 2021, 12:00 AM

View source JSON

Vulnrichment No data

No data.

NVD Updated: Jun 17, 2026, 3:58 AM

Status: Modified
Published: Mar 21, 2022, 10:15 AM
Modified: Jun 17, 2026, 3:58 AM

View source JSON

Red Hat No data

No data.

OpenCVE enrichment No data

No data.

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