CVE-2021-21443

Unautorized listing of the customer user emails

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Published Jul 26, 2021 CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Description

Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

OTRS AG

((OTRS)) Community Edition

affected

Version	Status	Constraints
`6.0.1`	affected	< 6.0.x*

OTRS AG

OTRS

affected

Version	Status	Constraints
`7.0.x`	affected	< 7.0.27

Configuration 1 [-]

OR	cpe:2.3:a:otrs:otrs:::::community:::*
	cpe:2.3:a:otrs:otrs::::::::

No data.

No data available yet.

Remediation

Vendor Solution

Update to OTRS 7.0.28.

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
Debian DLA	DLA-3551-1	otrs2 security update
EUVD	EUVD-2021-8717	Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact Low

Integrity Impact None

Availability Impact None

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication Single

Confidentiality Impact Partial

Integrity Impact None

Availability Impact None

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.817% probability within 30 days)

Key SSVC decision points have not yet been added.

References

Link	Providers
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
https://otrs.com/release-notes/otrs-security-advisory-2021-13/

History

No history.

Subscriptions

Otrs Otrs

Weaknesses

Sources

CVE record Updated: Sep 16, 2024, 8:11 PM

Status: PUBLISHED
Assigner: OTRS
Published: Jul 26, 2021, 4:25 AM
Updated: Sep 16, 2024, 8:11 PM
Reserved: Dec 29, 2020, 12:00 AM

View source JSON

Vulnrichment No data

No data.

NVD Updated: Jun 17, 2026, 3:35 AM

Status: Modified
Published: Jul 26, 2021, 5:15 AM
Modified: Jun 17, 2026, 3:35 AM

View source JSON

Red Hat No data

No data.

OpenCVE enrichment No data

No data.

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