CVE-2026-94539

SupportCandy <= 3.5.3 - Authenticated (Custom+) SQL Injection via 'sort_by' Parameter

Published Oct 3, 2026 CVSS 3.1 · 6.5 Medium EPSS < 1% KEV · Not listed
Description
The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the 'sort_by' parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the 'Assign Agents' permission configured.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

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History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description The SupportCandy – AI Customer Support Ticket System & Live Chatbot Agent plugin for WordPress is vulnerable to time-based SQL Injection via the 'sort_by' parameter in all versions up to, and including, 3.5.3 due to insufficient escaping on the user supplied parameter and lack of sufficient preparation on the existing SQL query. This makes it possible for authenticated attackers, with custom-level access and above, to append additional SQL queries into already existing queries that can be used to extract sensitive information from the database. Exploitation requires the authenticated attacker to hold both a Subscriber-level (or higher) WordPress role and a SupportCandy Agent account with the 'Assign Agents' permission configured.
Title SupportCandy <= 3.5.3 - Authenticated (Custom+) SQL Injection via 'sort_by' Parameter
Weaknesses CWE-89
References
Metrics cvssV3_1

{'score': 6.5, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N'}

Subscriptions

No data.

Weaknesses

Sources

Status
PUBLISHED
Assigner
Wordfence
Published
Updated
Oct 3, 2026, 3:42 PM
Reserved
Sep 21, 2026, 6:29 PM
Status
Deferred
Published
Oct 3, 2026, 3:16 AM
Modified
Oct 6, 2026, 3:04 PM