CVE-2026-84464

Zammad: IDOR in External Data Source rendering exposes ticket, user, group, and organization data

Published Sep 25, 2026 CVSS 4.0 · 7.1 High EPSS < 1% KEV · Not listed
Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

No advisories available
History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Type Values Removed Values Added
First Time appeared Zammad
Zammad zammad
Vendors & Products Zammad
Zammad zammad
Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.
Title Zammad: IDOR in External Data Source rendering exposes ticket, user, group, and organization data
Weaknesses CWE-200
CWE-639
CWE-863
References
Metrics cvssV4_0

{'score': 7.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
GitHub_M
Published
Updated
Sep 25, 2026, 7:03 PM
Reserved
Sep 1, 2026, 8:05 PM
Status
Deferred
Published
Sep 25, 2026, 7:17 PM
Modified
Sep 28, 2026, 2:45 PM