CVE-2026-84458

Zammad: Account takeover via unverified email matching during SSO auto-link

Published Sep 25, 2026 CVSS 4.0 · 9.1 Critical EPSS < 1% KEV · Not listed
Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, when the "Automatic account link on initial logon" setting is enabled, Zammad binds an incoming third-party (SSO) identity to an existing local account by matching the email address the identity provider reports, without verifying that the provider actually confirmed ownership of that email. An attacker who controls any identity at a configured provider, including, by default, any Azure AD tenant via Zammad's multi-tenant Microsoft 365 /common app registration, can set that identity's email to a victim's address, authenticate, and be logged in as the victim. This bypasses the victim's local password entirely and affects any existing account, including agents and administrators. Zammad will honor the xms_edov ID token claim when email verification is required in the Microsoft 365 setting, treating a missing claim as unverified. This issue is fixed in version 7.1.2.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

No advisories available
History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
First Time appeared Zammad
Zammad zammad
Vendors & Products Zammad
Zammad zammad
Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, when the "Automatic account link on initial logon" setting is enabled, Zammad binds an incoming third-party (SSO) identity to an existing local account by matching the email address the identity provider reports, without verifying that the provider actually confirmed ownership of that email. An attacker who controls any identity at a configured provider, including, by default, any Azure AD tenant via Zammad's multi-tenant Microsoft 365 /common app registration, can set that identity's email to a victim's address, authenticate, and be logged in as the victim. This bypasses the victim's local password entirely and affects any existing account, including agents and administrators. Zammad will honor the xms_edov ID token claim when email verification is required in the Microsoft 365 setting, treating a missing claim as unverified. This issue is fixed in version 7.1.2.
Title Zammad: Account takeover via unverified email matching during SSO auto-link
Weaknesses CWE-287
References
Metrics cvssV4_0

{'score': 9.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:N/VC:H/VI:H/VA:N/SC:N/SI:N/SA:N'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
GitHub_M
Published
Updated
Sep 25, 2026, 7:05 PM
Reserved
Sep 1, 2026, 8:05 PM
Status
Deferred
Published
Sep 25, 2026, 7:17 PM
Modified
Sep 28, 2026, 2:45 PM