CVE-2026-56730

Zammad: Missing authorization in GraphQL mutation for suggesting knowledge base answers

Published Sep 25, 2026 CVSS 4.0 · 2.1 Low EPSS < 1% KEV · Not listed
Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, an authorization bypass vulnerability was found that allows an authenticated agent to read knowledge base answer content they should not be able to access. The vulnerable GraphQL mutation is meant to transform a knowledge base answer suggestion so it can be inserted into the ticket editor, but it only checks if the user has the ticket.agent permission. Checking the authorization to the knowledge base answer itself is missing. This vulnerability is fixed in 7.0.2.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

No advisories available
History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Type Values Removed Values Added
First Time appeared Zammad
Zammad zammad
Vendors & Products Zammad
Zammad zammad
Type Values Removed Values Added
Description Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.2, an authorization bypass vulnerability was found that allows an authenticated agent to read knowledge base answer content they should not be able to access. The vulnerable GraphQL mutation is meant to transform a knowledge base answer suggestion so it can be inserted into the ticket editor, but it only checks if the user has the ticket.agent permission. Checking the authorization to the knowledge base answer itself is missing. This vulnerability is fixed in 7.0.2.
Title Zammad: Missing authorization in GraphQL mutation for suggesting knowledge base answers
Weaknesses CWE-862
References
Metrics cvssV4_0

{'score': 2.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:P/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
GitHub_M
Published
Updated
Sep 29, 2026, 7:35 PM
Reserved
Jun 22, 2026, 7:17 PM
Status
Deferred
Published
Sep 25, 2026, 6:17 PM
Modified
Sep 29, 2026, 8:17 PM