CVE-2026-48211

Cross-Site Request Forgery in Import/Export Admin console

Published Oct 12, 2026 CVSS 3.1 · 5.4 Medium EPSS < 1% KEV · Not listed
Description
An authenticated administrator can be induced to delete administrative Import/Export templates through a Cross-Site Request Forgery (CSRF) attack. The OTRS AdminImportExport::TemplateDelete action does not validate the request's ChallengeToken, allowing an unauthenticated remote attacker to craft a malicious request that is executed with the privileges of an active administrator session.

This issue affects OTRS:

* 7.0.X
* 8.0.X
* 2023.X
* 2024.X
* 2025.X
* 2026.X before 2026.7.X

Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected

Remediation

Vendor Solution

Update to latest version of OTRS (2026.7.1. or later). Please note that there will be no OTRS 7 patches

Tracking

Sign in to view the affected projects.

Advisories

No advisories available
History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Type Values Removed Values Added
First Time appeared Otrs
Otrs otrs
Otrs otrs Community Edition
Vendors & Products Otrs
Otrs otrs
Otrs otrs Community Edition
Type Values Removed Values Added
Description An authenticated administrator can be induced to delete administrative Import/Export templates through a Cross-Site Request Forgery (CSRF) attack. The OTRS AdminImportExport::TemplateDelete action does not validate the request's ChallengeToken, allowing an unauthenticated remote attacker to craft a malicious request that is executed with the privileges of an active administrator session. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.7.X Please note that ((OTRS)) Community Edition 6.x and before are vulnerable. Products based on the ((OTRS)) Community Edition also very likely to be affected
Title Cross-Site Request Forgery in Import/Export Admin console
Weaknesses CWE-352
References
Metrics cvssV3_1

{'score': 5.4, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:L'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
Oct 15, 2026, 6:08 PM
Reserved
May 21, 2026, 12:12 PM
Status
Deferred
Published
Oct 12, 2026, 7:16 AM
Modified
Oct 15, 2026, 8:38 PM