Bypass DedicatedAgentToCustomerGroups Setting
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| OTRS AG | OTRS | affected |
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No data.
| Vendor | Product | Versions | ||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Otrs | Otrs |
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Vendor Solution
Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches
No CVSS v4.0
No CVSS v3.0
No CVSS v2
This CVE is not in the KEV list.
Exploit prediction score: < 1% (0.198% probability within 30 days)
| Type | Values Removed | Values Added |
|---|---|---|
| CPEs | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* |
| Type | Values Removed | Values Added |
|---|---|---|
| First Time appeared |
Otrs
Otrs otrs |
|
| Vendors & Products |
Otrs
Otrs otrs |
| Type | Values Removed | Values Added |
|---|---|---|
| Metrics |
ssvc
|
| Type | Values Removed | Values Added |
|---|---|---|
| Description | An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X | |
| Title | Bypass DedicatedAgentToCustomerGroups Setting | |
| Weaknesses | CWE-200 | |
| References |
| |
| Metrics |
cvssV3_1
|