Email with special content can lead to DoS
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | |||||||||||||||||||||
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| OTRS AG | OTRS | unknown |
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| OTRS AG | ((OTRS)) Community Edition | unknown |
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Configuration 1 [-]
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No data.
| Vendor | Product | Versions | ||||||||||||||||||||||||||||
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| Otrs | Otrs |
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| Otrs | Otrs Community Edition |
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Vendor Solution
Update to OTRS 2026.4.1. or later. Please note that there will be no OTRS 7 patches
No CVSS v4.0
No CVSS v3.0
No CVSS v2
This CVE is not in the KEV list.
Exploit prediction score: < 1% (0.185% probability within 30 days)
| Type | Values Removed | Values Added |
|---|---|---|
| CPEs | cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:* cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:* |
| Type | Values Removed | Values Added |
|---|---|---|
| First Time appeared |
Otrs
Otrs otrs Otrs otrs Community Edition |
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| Vendors & Products |
Otrs
Otrs otrs Otrs otrs Community Edition |
| Type | Values Removed | Values Added |
|---|---|---|
| Metrics |
ssvc
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| Type | Values Removed | Values Added |
|---|---|---|
| Description | An uncontrolled allocation of resources without limits or throttling in the e-mail handling in OTRS allows excessive allocation which may lead to the abortion of the webserver.This issue affects OTRS: * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X Please note that ((OTRS)) Community Edition 6.x, OTRS 7.x and products based on the ((OTRS)) Community Edition also very likely to be affected | |
| Title | Email with special content can lead to DoS | |
| Weaknesses | CWE-400 CWE-770 |
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| References |
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| Metrics |
cvssV3_1
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