FreeScout: Agent Impersonation via Missing HMAC Verification on Notification Reply Message-ID Path
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | ||||||
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| freescout-help-desk | freescout | affected |
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No data.
No data.
| Vendor | Product | Versions | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Freescout Helpdesk | Freescout |
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No CVSS v4.0
No CVSS v3.0
No CVSS v2
This CVE is not in the KEV list.
Exploit prediction score: < 1% (0.145% probability within 30 days)
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| References |
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| Metrics |
ssvc
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| Type | Values Removed | Values Added |
|---|---|---|
| First Time appeared |
Freescout Helpdesk
Freescout Helpdesk freescout |
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| Vendors & Products |
Freescout Helpdesk
Freescout Helpdesk freescout |
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| Description | FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.220, the email processing pipeline in FreeScout's FetchEmails command has two code paths for identifying agent (user) replies based on In-Reply-To / References headers. The notification reply path (notify-{thread_id}-{user_id}-...) extracts thread_id and user_id directly from the Message-ID without HMAC verification. An external attacker who can spoof the From address of a helpdesk agent can inject messages that FreeScout processes as legitimate agent replies — which are then automatically forwarded to customers via the legitimate SMTP server. This vulnerability is fixed in 1.8.220. | |
| Title | FreeScout: Agent Impersonation via Missing HMAC Verification on Notification Reply Message-ID Path | |
| Weaknesses | CWE-290 CWE-345 |
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| References |
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| Metrics |
cvssV3_1
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