CVE-2025-54366

FreeScout's deserialization of untrusted data leads to Remote Code Execution

Published Jul 26, 2025 CVSS 4.0 · 8.6 High EPSS 1.1% KEV · Not listed
Description
FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2025-22772 FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.
History
Type Values Removed Values Added
CPEs cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*
Metrics cvssV3_1

{'score': 8.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H'}

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'poc', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Type Values Removed Values Added
First Time appeared Freescout
Freescout freescout
Vendors & Products Freescout
Freescout freescout
Type Values Removed Values Added
Description FreeScout is a lightweight free open source help desk and shared inbox built with PHP (Laravel framework). In versions 1.8.185 and below, there is a critical deserialization vulnerability in the /conversation/ajax endpoint that allows authenticated users with knowledge of the APP_KEY to achieve remote code execution. The vulnerability occurs when the application processes the attachments_all and attachments POST parameters through the insecure Helper::decrypt() function, which performs unsafe deserialization of user-controlled data without proper validation. This flaw enables attackers to create arbitrary objects and manipulate their properties, leading to complete compromise of the web application. This is fixed in version 1.8.186.
Title FreeScout's deserialization of untrusted data leads to Remote Code Execution
Weaknesses CWE-502
References
Metrics cvssV4_0

{'score': 8.6, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
GitHub_M
Published
Updated
Jul 28, 2025, 3:00 PM
Reserved
Jul 21, 2025, 4:12 PM
Status
Analyzed
Published
Jul 26, 2025, 4:16 AM
Modified
Jun 17, 2026, 9:39 AM