CVE-2025-48485

FreeScout Vulnerable to Stored XSS

Published May 30, 2025 CVSS 4.0 · 6.1 Medium EPSS < 1% KEV · Not listed

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to incorrect input validation and sanitization of user-input data when an authenticated user updates the profile of an arbitrary customer. This issue has been patched in version 1.8.180.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

freescout-help-desk

freescout

affected

Version	Status	Constraints
`< 1.8.180`	affected	—

Configuration 1 [-]

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

No solution or workaround provided in the CVE record

Tracking

Advisories

Source	ID	Title
EUVD	EUVD-2025-28233	FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to incorrect input validation and sanitization of user-input data when an authenticated user updates the profile of an arbitrary customer. This issue has been patched in version 1.8.180.

Metrics

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Attack Requirements None

User Interaction Passive

Vulnerable System Confidentiality Impact None

Vulnerable System Integrity Impact None

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact High

Subsequent System Integrity Impact None

Subsequent System Availability Impact None

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Changed

Confidentiality Impact Low

Integrity Impact Low

Availability Impact None

User Interaction Required

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.270% probability within 30 days)

Exploitation none

Automatable no

Technical Impact partial

References

Link	Providers
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-556q-w535-xxg8

History

Jun 4, 2025 4:00 PM First appearance in the feed. Affected versions updated. Affected vendors updated. Scoring metrics updated View changes

Type	Values Removed	Values Added
First Time appeared		Freescout Freescout freescout
CPEs		cpe:2.3:a:freescout:freescout::::::::
Vendors & Products		Freescout Freescout freescout
Metrics		cvssV3_1 `{'score': 5.4, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:L/I:L/A:N'}`

May 30, 2025 1:15 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		ssvc `{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}`

May 30, 2025 6:30 AM Description updated. Title updated. Weaknesses updated. Added references. Scoring metrics updated View changes

Type	Values Removed	Values Added
Description		FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application is vulnerable to Cross-Site Scripting (XSS) attacks due to incorrect input validation and sanitization of user-input data when an authenticated user updates the profile of an arbitrary customer. This issue has been patched in version 1.8.180.
Title		FreeScout Vulnerable to Stored XSS
Weaknesses		CWE-79
References		https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-556q-w535-xxg8
Metrics		cvssV4_0 `{'score': 6.1, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:P/VC:N/VI:N/VA:N/SC:H/SI:N/SA:N'}`