CVE-2025-48482

FreeScout Has Business Logic Errors

Published May 30, 2025 CVSS 4.0 · 5.3 Medium EPSS < 1% KEV · Not listed

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, there is a mass assignment vulnerability. The Customer object is updated using the fill() method, which processes fields such as channel and channel_id. However, the fill() method is called with all client-provided data, including unexpected values for channel and channel_id, leading to a mass assignment vulnerability. This issue has been patched in version 1.8.180.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

freescout-help-desk

freescout

affected

Version	Status	Constraints
`< 1.8.180`	affected	—

Configuration 1 [-]

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

No solution or workaround provided in the CVE record

Tracking

Advisories

Source	ID	Title
EUVD	EUVD-2025-16450	FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, there is a mass assignment vulnerability. The Customer object is updated using the fill() method, which processes fields such as channel and channel_id. However, the fill() method is called with all client-provided data, including unexpected values for channel and channel_id, leading to a mass assignment vulnerability. This issue has been patched in version 1.8.180.

Metrics

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Attack Requirements None

User Interaction None

Vulnerable System Confidentiality Impact Low

Vulnerable System Integrity Impact None

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact None

Subsequent System Integrity Impact None

Subsequent System Availability Impact None

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact Low

Integrity Impact None

Availability Impact None

User Interaction None

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.360% probability within 30 days)

Exploitation none

Automatable no

Technical Impact partial

References

Link	Providers
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-7fjp-538q-9vrf

History

Jun 4, 2025 4:00 PM First appearance in the feed. Weaknesses updated. Affected versions updated. Affected vendors updated. Scoring metrics updated View changes

Type	Values Removed	Values Added
First Time appeared		Freescout Freescout freescout
Weaknesses		NVD-CWE-noinfo
CPEs		cpe:2.3:a:freescout:freescout::::::::
Vendors & Products		Freescout Freescout freescout
Metrics		cvssV3_1 `{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N'}`

May 30, 2025 10:15 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		ssvc `{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}`

May 30, 2025 4:45 AM Description updated. Title updated. Weaknesses updated. Added references. Scoring metrics updated View changes

Type	Values Removed	Values Added
Description		FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, there is a mass assignment vulnerability. The Customer object is updated using the fill() method, which processes fields such as channel and channel_id. However, the fill() method is called with all client-provided data, including unexpected values for channel and channel_id, leading to a mass assignment vulnerability. This issue has been patched in version 1.8.180.
Title		FreeScout Has Business Logic Errors
Weaknesses		CWE-841
References		https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-7fjp-538q-9vrf
Metrics		cvssV4_0 `{'score': 5.3, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N'}`