CVE-2025-48473

FreeScout Vulnerable to Insufficient Authorization

Published May 29, 2025 CVSS 4.0 · 5.3 Medium EPSS < 1% KEV · Not listed
Description
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.

Remediation

No solution or workaround provided in the CVE record

Tracking

Sign in to view the affected projects.

Advisories

Source ID Title
EUVD EUVD EUVD-2025-16394 FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.
History
Type Values Removed Values Added
Metrics epss

{'score': 0.0005}

epss

{'score': 0.00034}

Type Values Removed Values Added
First Time appeared Freescout
Freescout freescout
CPEs cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*
Vendors & Products Freescout
Freescout freescout
Metrics cvssV3_1

{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N'}

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'poc', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, when creating a conversation from a message in another conversation, there is no check to ensure that the user has the ability to view this message. Thus, the user can view arbitrary messages from other mailboxes or from other conversations to which they do not have access (access restriction to conversations is implemented by the show_only_assigned_conversations setting, which is also not checked). This issue has been patched in version 1.8.179.
Title FreeScout Vulnerable to Insufficient Authorization
Weaknesses CWE-863
References
Metrics cvssV4_0

{'score': 5.3, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
GitHub_M
Published
Updated
May 29, 2025, 3:43 PM
Reserved
May 22, 2025, 12:11 PM
Status
Analyzed
Published
May 29, 2025, 4:15 PM
Modified
Jun 17, 2026, 9:29 AM