CVE-2025-2493

Path Traversal vulnerability in Softdial Contact Center

Published Mar 18, 2025 CVSS 4.0 · 8.7 High EPSS < 1% KEV · Not listed

Description

Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

Sytel Ltd

Softdial Contact Center

unaffected

Version	Status	Constraints
`all versions`	affected	—

Configuration 1 [-]

cpe:2.3:a:sytel:softdial_contact_center:-:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

No solution or workaround provided in the CVE record

Tracking

Advisories

Source	ID	Title
EUVD	EUVD-2025-7569	Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.

Metrics

Attack Vector Network

Attack Complexity Low

Privileges Required None

Attack Requirements None

User Interaction None

Vulnerable System Confidentiality Impact High

Vulnerable System Integrity Impact None

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact None

Subsequent System Integrity Impact None

Subsequent System Availability Impact None

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact High

Integrity Impact None

Availability Impact None

User Interaction None

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.543% probability within 30 days)

Exploitation none

Automatable yes

Technical Impact partial

References

Link	Providers
https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center

History

Oct 21, 2025 3:00 PM First appearance in the feed. Affected versions updated. Affected vendors updated. Scoring metrics updated View changes

Type	Values Removed	Values Added
First Time appeared		Sytel Sytel softdial Contact Center
CPEs		cpe:2.3:a:sytel:softdial_contact_center:-:::::::*
Vendors & Products		Sytel Sytel softdial Contact Center
Metrics		cvssV3_1 `{'score': 7.5, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N'}`

Mar 18, 2025 1:15 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		ssvc `{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}`

Mar 18, 2025 11:30 AM Description updated. Title updated. Weaknesses updated. Added references. Scoring metrics updated View changes

Type	Values Removed	Values Added
Description		Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
Title		Path Traversal vulnerability in Softdial Contact Center
Weaknesses		CWE-22
References		https://www.incibe.es/en/incibe-cert/notices/aviso/multiple-vulnerabilities-softdial-contact-center
Metrics		cvssV4_0 `{'score': 8.7, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N'}`