CVE-2025-24389

SMTP Password will be shown in cleartext on some SMTP errors

Published Jan 27, 2025 CVSS 3.1 · 6.3 Medium EPSS < 1% KEV · Not listed
Description
Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator.

This issue affects:

* OTRS 7.0.X

* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X

* ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Remediation

Vendor Solution

Update to OTRS 2025.1.x. Please note that there will be no OTRS 7 patches. Optional: Use MTA based sending on the OTRS instance e.g. postfix


Vendor Workaround

Use a local MTA for sending instead of SMTP configuration within OTRS

Tracking

Sign in to view the affected projects.

Advisories

Source ID Title
EUVD EUVD EUVD-2025-3685 Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Title SMTP Password will be shown in cleartext on some SMTP errors
Weaknesses CWE-532
References
Metrics cvssV3_1

{'score': 6.3, 'vector': 'CVSS:3.1/AV:L/AC:H/PR:L/UI:N/S:U/C:H/I:H/A:N'}

Subscriptions

No data.

Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
Feb 12, 2025, 8:41 PM
Reserved
Jan 21, 2025, 9:09 AM
Status
Deferred
Published
Jan 27, 2025, 6:15 AM
Modified
Jun 17, 2026, 8:58 AM