SMTP Password will be shown in cleartext on some SMTP errors
Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).
| Vendor | Product | Default status | Versions | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| OTRS AG | OTRS | affected |
|
|||||||||||||||
| OTRS AG | ((OTRS)) Community Edition | unaffected |
|
No data.
No data.
No data available yet.
Vendor Solution
Update to OTRS 2025.1.x. Please note that there will be no OTRS 7 patches. Optional: Use MTA based sending on the OTRS instance e.g. postfix
Vendor Workaround
Use a local MTA for sending instead of SMTP configuration within OTRS
| Source | ID | Title |
|---|---|---|
EUVD |
EUVD-2025-3685 | Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected |
No CVSS v4.0
No CVSS v3.0
No CVSS v2
This CVE is not in the KEV list.
Exploit prediction score: < 1% (0.139% probability within 30 days)
| Type | Values Removed | Values Added |
|---|---|---|
| Metrics |
ssvc
|
| Type | Values Removed | Values Added |
|---|---|---|
| Description | Certain errors of the upstream libraries will insert sensitive information in the OTRS or ((OTRS)) Community Edition log mechanism and mails send to the system administrator. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected | |
| Title | SMTP Password will be shown in cleartext on some SMTP errors | |
| Weaknesses | CWE-532 | |
| References |
| |
| Metrics |
cvssV3_1
|
No data.