CVE-2025-24388

Unsafe handling of AJAX calls

Published Jun 16, 2025 CVSS 3.1 · 3.8 Low EPSS < 1% KEV · Not listed
Description
A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user.

This issue affects:

* OTRS 7.0.X

* OTRS 8.0.X
* OTRS 2023.X
* OTRS 2024.X
* OTRS 2025.X

* ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Remediation

Vendor Solution

Update to OTRS 2025.5.2. or later. Please note that there will be no OTRS 7 patches and that impact for OTRS 7 and prior is higher.

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2025-18393 A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description A vulnerability in the OTRS Admin Interface and Agent Interface (versions before OTRS 8) allow parameter injection due to for an autheniticated agent or admin user. This issue affects: * OTRS 7.0.X * OTRS 8.0.X * OTRS 2023.X * OTRS 2024.X * OTRS 2025.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Title Unsafe handling of AJAX calls
Weaknesses CWE-184
References
Metrics cvssV3_1

{'score': 3.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:L/A:L'}

Subscriptions

No data.

Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
Jun 16, 2025, 3:01 PM
Reserved
Jan 21, 2025, 9:09 AM
Status
Deferred
Published
Jun 16, 2025, 12:15 PM
Modified
Jun 17, 2026, 8:58 AM