CVE-2025-12420

Unauthenticated Privilege Escalation in ServiceNow AI Platform

Published Jan 12, 2026 CVSS 4.0 · 9.3 Critical EPSS 53.2% KEV · Not listed
Description
A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform.

ServiceNow has addressed this vulnerability by deploying a relevant security update to  hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

No advisories available
History
Type Values Removed Values Added
First Time appeared Servicenow now Assist Ai Agents
Servicenow virtual Agent Api
CPEs cpe:2.3:a:servicenow:now_assist_ai_agents:*:*:*:*:*:*:*:*
cpe:2.3:a:servicenow:virtual_agent_api:*:*:*:*:*:*:*:*
Vendors & Products Servicenow now Assist Ai Agents
Servicenow virtual Agent Api
Metrics cvssV3_1

{'score': 9.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H'}

Type Values Removed Values Added
Weaknesses CWE-200
Type Values Removed Values Added
First Time appeared Servicenow
Servicenow servicenow
Vendors & Products Servicenow
Servicenow servicenow
Type Values Removed Values Added
Weaknesses CWE-250
Type Values Removed Values Added
Weaknesses CWE-200
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description A vulnerability has been identified in the ServiceNow AI Platform that could enable an unauthenticated user to impersonate another user and perform the operations that the impersonated user is entitled to perform. ServiceNow has addressed this vulnerability by deploying a relevant security update to  hosted instances in October 2025. Security updates have also been provided to ServiceNow self-hosted customers, partners, and hosted customers with unique configurations. Additionally, the vulnerability is addressed in the listed Store App versions. We recommend that customers promptly apply an appropriate security update or upgrade if they have not already done so.
Title Unauthenticated Privilege Escalation in ServiceNow AI Platform
References
Metrics cvssV4_0

{'score': 9.3, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:P/S:N/AU:Y/R:U/V:C/RE:H/U:Amber'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
SN
Published
Updated
Feb 26, 2026, 3:04 PM
Reserved
Oct 28, 2025, 4:31 PM
Status
Analyzed
Published
Jan 12, 2026, 10:16 PM
Modified
Jun 17, 2026, 8:32 AM