CVE-2024-6540

Information exlosure in external interface

Published Jul 15, 2024 CVSS 3.1 · 5.7 Medium EPSS < 1% KEV · Not listed
Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator.
This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x

Remediation

Vendor Solution

Update to OTRS 2024.5.2


Vendor Workaround

Have TicketSearchLegacyEngine enabled

Tracking

Sign in to view the affected projects.

Advisories

Source ID Title
EUVD EUVD EUVD-2024-47615 Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
History

No history.

Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
Aug 1, 2024, 9:41 PM
Reserved
Jul 8, 2024, 7:35 AM
Status
Modified
Published
Jul 15, 2024, 8:15 AM
Modified
Jun 17, 2026, 8:18 AM