CVE-2024-49193

Published Oct 12, 2024 CVSS 3.1 · 7.5 High EPSS < 1% KEV · Not listed
Description
Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

No advisories available
History
Type Values Removed Values Added
First Time appeared Zendesk
Zendesk zendesk
Weaknesses CWE-290
CPEs cpe:2.3:a:zendesk:zendesk:*:*:*:*:*:*:*:*
Vendors & Products Zendesk
Zendesk zendesk
Metrics cvssV3_1

{'score': 7.5, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N'}

ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'poc', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description Zendesk before 2024-07-02 allows remote attackers to read ticket history via e-mail spoofing, because Cc fields are extracted from incoming e-mail messages and used to grant additional authorization for ticket viewing, the mechanism for detecting spoofed e-mail messages is insufficient, and the support e-mail addresses associated with individual tickets are predictable.
References
Weaknesses

Sources

Status
PUBLISHED
Assigner
mitre
Published
Updated
Oct 16, 2024, 8:06 PM
Reserved
Oct 12, 2024, 12:00 AM
Status
Deferred
Published
Oct 12, 2024, 2:15 PM
Modified
Jun 17, 2026, 7:59 AM