CVE-2024-43444

Passwords are written to Admin Log Module

Published Aug 26, 2024 CVSS 3.1 · 8.2 High EPSS < 1% KEV · Not listed
Description
Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled.

This issue affects:

* OTRS from 7.0.X through 7.0.50
* OTRS 8.0.X
* OTRS 2023.X
* OTRS from 2024.X through 2024.5.X
* ((OTRS)) Community Edition: 6.0.x

Products based on the ((OTRS)) Community Edition also very likely to be affected

Remediation

Vendor Solution

Update to OTRS 2024.6.x or OTRS 7.0.51

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2024-40281 Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
History
Type Values Removed Values Added
First Time appeared Otrs
Otrs otrs
CPEs cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*
cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*
Vendors & Products Otrs
Otrs otrs
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description Passwords of agents and customers are displayed in plain text in the OTRS admin log module if certain configurations regarding the authentication sources match and debugging for the authentication backend has been enabled. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
Title Passwords are written to Admin Log Module
Weaknesses CWE-532
References
Metrics cvssV3_1

{'score': 8.2, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:L/A:N'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
Aug 29, 2024, 7:36 AM
Reserved
Aug 13, 2024, 1:38 PM
Status
Deferred
Published
Aug 26, 2024, 9:15 AM
Modified
Jun 17, 2026, 7:51 AM