CVE-2024-28988

SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

Published Sep 1, 2025 CVSS 3.1 · 9.8 Critical EPSS 41.7% KEV · Not listed
Description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. 





We recommend all Web Help Desk customers apply the patch, which is now available. 





We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Remediation

Vendor Solution

All SolarWinds Web Help Desk customers are advised to upgrade to the latest version of the SolarWinds Web Help Desk 12.8.3 HF 3

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2024-26050 SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.  We recommend all Web Help Desk customers apply the patch, which is now available.  We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
CPEs cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix2:*:*:*:*:*:*
Type Values Removed Values Added
First Time appeared Solarwinds
Solarwinds web Help Desk
Vendors & Products Solarwinds
Solarwinds web Help Desk
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.  We recommend all Web Help Desk customers apply the patch, which is now available.  We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.
Title SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
Weaknesses CWE-502
References
Metrics cvssV3_1

{'score': 9.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
SolarWinds
Published
Updated
Feb 26, 2026, 5:49 PM
Reserved
Mar 13, 2024, 8:27 PM
Status
Analyzed
Published
Sep 1, 2025, 10:15 PM
Modified
Jun 17, 2026, 7:22 AM