CVE-2024-28987

SolarWinds Web Help Desk Hardcoded Credential Vulnerability

Published Aug 21, 2024 CVSS 3.1 · 9.1 Critical EPSS 93.3% KEV · Listed
Description
The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.

Remediation

Vendor Solution

SolarWinds recommends that customers upgrade to SolarWinds Web Help Desk v12.8.3 HF2 as soon as it becomes available.

Tracking

Sign in to view the affected projects.

Advisories

No advisories available
History
Type Values Removed Values Added
First Time appeared Solarwinds web Help Desk
CPEs cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:hotfix1:*:*:*:*:*:*
Vendors & Products Solarwinds web Help Desk
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'active', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
Metrics kev

{'dateAdded': '2024-10-15'}

Type Values Removed Values Added
First Time appeared Solarwinds
Solarwinds webhelpdesk
CPEs cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*
Vendors & Products Solarwinds
Solarwinds webhelpdesk
References
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
CPEs cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*
Vendors & Products Solarwinds
Solarwinds webhelpdesk
References
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
First Time appeared Solarwinds
Solarwinds webhelpdesk
CPEs cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*
Vendors & Products Solarwinds
Solarwinds webhelpdesk
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthenticated user to access internal functionality and modify data.
Title SolarWinds Web Help Desk Hardcoded Credential Vulnerability
Weaknesses CWE-798
References
Metrics cvssV3_1

{'score': 9.1, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
SolarWinds
Published
Updated
Oct 21, 2025, 10:55 PM
Reserved
Mar 13, 2024, 8:27 PM
Status
Analyzed
Published
Aug 21, 2024, 10:15 PM
Modified
Jun 17, 2026, 7:22 AM