CVE-2024-28986

SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability

Published Aug 13, 2024 CVSS 3.1 · 9.8 Critical EPSS 84.6% KEV · Listed
Description
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.

While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.  

However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.

Remediation

Vendor Solution

All SolarWinds Web Help Desk customers are advised to upgrade to the latest version of the SolarWinds Web Help Desk 12.8.3 HF 1

Tracking

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Advisories

No advisories available
History
Type Values Removed Values Added
Metrics kev

{'dateAdded': '2024-08-15'}

Type Values Removed Values Added
First Time appeared Solarwinds web Help Desk
CPEs cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*
cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*
Vendors & Products Solarwinds web Help Desk
Type Values Removed Values Added
First Time appeared Solarwinds
Solarwinds webhelpdesk
CPEs cpe:2.3:a:solarwinds:webhelpdesk:*:*:*:*:*:*:*:*
Vendors & Products Solarwinds
Solarwinds webhelpdesk
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'active', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description SolarWinds Web Help Desk was susceptible to a Java Deserialization Remote Code Execution that would allow access to run commands on the host machine. SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
Type Values Removed Values Added
Description SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available. SolarWinds Web Help Desk was susceptible to a Java Deserialization Remote Code Execution that would allow access to run commands on the host machine.
Type Values Removed Values Added
Description SolarWinds Web Help Desk was susceptible to a Java Deserialization Remote Code Execution that would allow access to run commands on the host machine. SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.   However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
Type Values Removed Values Added
Description SolarWinds Web Help Desk was susceptible to a Java Deserialization Remote Code Execution that would allow access to run commands on the host machine.
Title SolarWinds Web Help Desk Java Deserialization Remote Code Execution Vulnerability
Weaknesses CWE-502
References
Metrics cvssV3_1

{'score': 9.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
SolarWinds
Published
Updated
Oct 21, 2025, 10:55 PM
Reserved
Mar 13, 2024, 8:27 PM
Status
Analyzed
Published
Aug 13, 2024, 11:15 PM
Modified
Jun 17, 2026, 7:22 AM