CVE-2024-23794

Agents are able to lock the ticket without the "Owner" permission

Published Jul 15, 2024 CVSS 3.1 · 5.2 Medium EPSS < 1% KEV · Not listed
Description
An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: 

* 8.0.X
* 2023.X
* from 2024.X through 2024.4.x

Remediation

Vendor Solution

Update to OTRS 2024.5.2


Vendor Workaround

deactivate RequiredLock of AgentFrontend::Ticket::InlineEditing::Property###Watch or disable Ticket::Permission###1-OwnerCheck

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2024-21247 An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS:  * 8.0.X * 2023.X * from 2024.X through 2024.4.x
History

No history.

Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
Aug 1, 2024, 11:13 PM
Reserved
Jan 22, 2024, 10:32 AM
Status
Modified
Published
Jul 15, 2024, 8:15 AM
Modified
Jun 17, 2026, 7:13 AM