CVE-2024-23792

Insufficient access control

Published Jan 29, 2024 CVSS 3.1 · 5.3 Medium EPSS < 1% KEV · Not listed
Description
When adding attachments to ticket comments,
another user can add attachments as well impersonating the orginal user. The attack requires a
logged-in other user to know the UUID. While the legitimate user
completes the comment, the malicious user can add more files to the
comment.

This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Remediation

Vendor Solution

Update to OTRS Patch 2024.1.1 Update to OTRS 7.0.49 (Long Term Support Users)

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2024-21245 When adding attachments to ticket comments, another user can add attachments as well impersonating the orginal user. The attack requires a logged-in other user to know the UUID. While the legitimate user completes the comment, the malicious user can add more files to the comment. This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
Nov 12, 2024, 9:47 PM
Reserved
Jan 22, 2024, 10:32 AM
Status
Modified
Published
Jan 29, 2024, 10:15 AM
Modified
Jun 17, 2026, 7:13 AM