CVE-2024-23791

Unnecessary data is written to log if issues during indexing occurs

Published Jan 29, 2024 CVSS 3.1 · 4.9 Medium EPSS < 1% KEV · Not listed
Description
Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.

Remediation

Vendor Solution

Update to OTRS Patch 2024.1.1 Update to OTRS 7.0.49 (Long Term Support Users)

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2024-21244 Insertion of debug information into log file during building the elastic search index allows reading of sensitive information from articles.This issue affects OTRS: from 7.0.X through 7.0.48, from 8.0.X through 8.0.37, from 2023.X through 2023.1.1.
History
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
May 29, 2025, 3:10 PM
Reserved
Jan 22, 2024, 10:32 AM
Status
Modified
Published
Jan 29, 2024, 10:15 AM
Modified
Jun 17, 2026, 7:13 AM