CVE-2024-13606

JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory

Published Feb 13, 2025 CVSS 3.1 · 7.5 High EPSS < 1% KEV · Not listed
Description
The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2024-51689 The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.
History
Type Values Removed Values Added
Metrics epss

{'score': 0.00068}

epss

{'score': 0.00049}

Type Values Removed Values Added
Metrics epss

{'score': 0.00103}

epss

{'score': 0.00068}

Type Values Removed Values Added
First Time appeared Wiselyhub
Wiselyhub js Help Desk
Weaknesses NVD-CWE-noinfo
CPEs cpe:2.3:a:wiselyhub:js_help_desk:*:*:*:*:*:wordpress:*:*
Vendors & Products Wiselyhub
Wiselyhub js Help Desk
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description The JS Help Desk – The Ultimate Help Desk & Support Plugin plugin for WordPress is vulnerable to Sensitive Information Exposure in all versions up to, and including, 2.8.8 via the 'jssupportticketdata' directory. This makes it possible for unauthenticated attackers to extract sensitive data stored insecurely in the /wp-content/uploads/jssupportticketdata directory which can contain file attachments included in support tickets.
Title JS Help Desk – The Ultimate Help Desk & Support Plugin <= 2.8.8 - Unauthenticated Sensitive Information Exposure Through Unprotected Directory
Weaknesses CWE-200
References
Metrics cvssV3_1

{'score': 7.5, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
Wordfence
Published
Updated
Apr 8, 2026, 5:30 PM
Reserved
Jan 21, 2025, 8:01 PM
Status
Analyzed
Published
Feb 13, 2025, 10:15 AM
Modified
Jun 17, 2026, 7:02 AM