CVE-2024-12171

ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation

Published Feb 1, 2025 CVSS 3.1 · 8.8 High EPSS < 1% KEV · Not listed
Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2024-50646 The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
History
Type Values Removed Values Added
Metrics epss

{'score': 0.00071}

epss

{'score': 0.00089}

Type Values Removed Values Added
First Time appeared Elula
Elula wsdesk
CPEs cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*
Vendors & Products Elula
Elula wsdesk
Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'total'}, 'version': '2.0.3'}

Type Values Removed Values Added
Description The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.
Title ELEX WordPress HelpDesk & Customer Ticketing System <= 3.2.6 - Missing Authorization to Authenticated (Subscriber+) Privilege Escalation
Weaknesses CWE-862
References
Metrics cvssV3_1

{'score': 8.8, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H'}

Weaknesses

Sources

Status
PUBLISHED
Assigner
Wordfence
Published
Updated
Apr 8, 2026, 5:23 PM
Reserved
Dec 4, 2024, 3:08 PM
Status
Analyzed
Published
Feb 1, 2025, 4:15 AM
Modified
Jun 17, 2026, 6:59 AM