CVE-2023-38058

Tickets can be moved without permissions

View on CVE.org

Published Jul 24, 2023 CVSS 3.1 · 4.1 Medium EPSS < 1% KEV · Not listed

Description

An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.
This issue affects OTRS: from 8.0.X before 8.0.35.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

OTRS AG

OTRS

affected

Version	Status	Constraints
`8.0.x`	affected	< 8.0.35

Configuration 1 [-]

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

Vendor Solution

Update to OTRS 8.0.35

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
EUVD	EUVD-2023-41884	An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission. This issue affects OTRS: from 8.0.X before 8.0.35.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Changed

Confidentiality Impact None

Integrity Impact Low

Availability Impact None

User Interaction Required

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.376% probability within 30 days)

Exploitation none

Automatable no

Technical Impact partial

References

Link	Providers
https://otrs.com/release-notes/otrs-security-advisory-2023-07/

History

Oct 17, 2024 1:15 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		ssvc `{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}`

Subscriptions

Otrs Otrs

Weaknesses

Sources

CVE record Updated: Oct 17, 2024, 1:03 PM

Status: PUBLISHED
Assigner: OTRS
Published: Jul 24, 2023, 8:28 AM
Updated: Oct 17, 2024, 1:03 PM
Reserved: Jul 12, 2023, 8:05 AM

View source JSON

Vulnrichment Updated: Aug 2, 2024, 5:30 PM

Updated: Aug 2, 2024, 5:30 PM

NVD Updated: Jun 17, 2026, 6:09 AM

Status: Modified
Published: Jul 24, 2023, 9:15 AM
Modified: Jun 17, 2026, 6:09 AM

View source JSON

Red Hat No data

No data.

OpenCVE enrichment No data

No data.

{"dataType": "CVE_RECORD", "dataVersion": "5.1", "cveMetadata": {"cveId": "CVE-2023-38058", "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "state": "PUBLISHED", "assignerShortName": "OTRS", "dateReserved": "2023-07-12T08:05:38.780Z", "datePublished": "2023-07-24T08:28:03.242Z", "dateUpdated": "2024-10-17T13:03:11.116Z"}, "containers": {"cna": {"affected": [{"defaultStatus": "affected", "modules": ["Agent interface"], "product": "OTRS", "vendor": "OTRS AG", "versions": [{"lessThan": "8.0.35", "status": "affected", "version": "8.0.x", "versionType": "Patch"}]}], "datePublic": "2023-07-24T07:00:00.000Z", "descriptions": [{"lang": "en", "supportingMedia": [{"base64": false, "type": "text/html", "value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.<br><p>This issue affects OTRS: from 8.0.X before 8.0.35.</p>"}], "value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n"}], "impacts": [{"capecId": "CAPEC-233", "descriptions": [{"lang": "en", "value": "CAPEC-233 Privilege Escalation"}]}], "metrics": [{"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.1, "baseSeverity": "MEDIUM", "confidentialityImpact": "NONE", "integrityImpact": "LOW", "privilegesRequired": "LOW", "scope": "CHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N", "version": "3.1"}, "format": "CVSS", "scenarios": [{"lang": "en", "value": "GENERAL"}]}], "problemTypes": [{"descriptions": [{"cweId": "CWE-269", "description": "CWE-269 Improper Privilege Management", "lang": "en", "type": "CWE"}]}], "providerMetadata": {"orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "shortName": "OTRS", "dateUpdated": "2023-07-24T08:28:03.242Z"}, "references": [{"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"}], "solutions": [{"lang": "en", "supportingMedia": [{"base64": false, "type": "text/html", "value": "Update to OTRS 8.0.35<br>"}], "value": "Update to OTRS 8.0.35\n"}], "source": {"advisory": "OSA-2023-07", "defect": ["Issue#1023", "Ticket#2022090542001523"], "discovery": "USER"}, "title": "Tickets can be moved without permissions", "x_generator": {"engine": "Vulnogram 0.1.0-dev"}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-02T17:30:13.987Z"}, "title": "CVE Program Container", "references": [{"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/", "tags": ["x_transferred"]}]}, {"metrics": [{"other": {"type": "ssvc", "content": {"timestamp": "2024-10-17T13:01:36.299740Z", "id": "CVE-2023-38058", "options": [{"Exploitation": "none"}, {"Automatable": "no"}, {"Technical Impact": "partial"}], "role": "CISA Coordinator", "version": "2.0.3"}}}], "title": "CISA ADP Vulnrichment", "providerMetadata": {"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "shortName": "CISA-ADP", "dateUpdated": "2024-10-17T13:03:11.116Z"}}]}}

{"dataType": "CVE_RECORD", "containers": {"adp": [{"title": "CVE Program Container", "references": [{"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/", "tags": ["x_transferred"]}], "providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-02T17:30:13.987Z"}}, {"title": "CISA ADP Vulnrichment", "metrics": [{"other": {"type": "ssvc", "content": {"id": "CVE-2023-38058", "role": "CISA Coordinator", "options": [{"Exploitation": "none"}, {"Automatable": "no"}, {"Technical Impact": "partial"}], "version": "2.0.3", "timestamp": "2024-10-17T13:01:36.299740Z"}}}], "providerMetadata": {"orgId": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "shortName": "CISA-ADP", "dateUpdated": "2024-10-17T13:03:05.563Z"}}], "cna": {"title": "Tickets can be moved without permissions", "source": {"defect": ["Issue#1023", "Ticket#2022090542001523"], "advisory": "OSA-2023-07", "discovery": "USER"}, "impacts": [{"capecId": "CAPEC-233", "descriptions": [{"lang": "en", "value": "CAPEC-233 Privilege Escalation"}]}], "metrics": [{"format": "CVSS", "cvssV3_1": {"scope": "CHANGED", "version": "3.1", "baseScore": 4.1, "attackVector": "NETWORK", "baseSeverity": "MEDIUM", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N", "integrityImpact": "LOW", "userInteraction": "REQUIRED", "attackComplexity": "LOW", "availabilityImpact": "NONE", "privilegesRequired": "LOW", "confidentialityImpact": "NONE"}, "scenarios": [{"lang": "en", "value": "GENERAL"}]}], "affected": [{"vendor": "OTRS AG", "modules": ["Agent interface"], "product": "OTRS", "versions": [{"status": "affected", "version": "8.0.x", "lessThan": "8.0.35", "versionType": "Patch"}], "defaultStatus": "affected"}], "solutions": [{"lang": "en", "value": "Update to OTRS 8.0.35\n", "supportingMedia": [{"type": "text/html", "value": "Update to OTRS 8.0.35<br>", "base64": false}]}], "datePublic": "2023-07-24T07:00:00.000Z", "references": [{"url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"}], "x_generator": {"engine": "Vulnogram 0.1.0-dev"}, "descriptions": [{"lang": "en", "value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n", "supportingMedia": [{"type": "text/html", "value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.<br><p>This issue affects OTRS: from 8.0.X before 8.0.35.</p>", "base64": false}]}], "problemTypes": [{"descriptions": [{"lang": "en", "type": "CWE", "cweId": "CWE-269", "description": "CWE-269 Improper Privilege Management"}]}], "providerMetadata": {"orgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "shortName": "OTRS", "dateUpdated": "2023-07-24T08:28:03.242Z"}}}, "cveMetadata": {"cveId": "CVE-2023-38058", "state": "PUBLISHED", "dateUpdated": "2024-10-17T13:03:11.116Z", "dateReserved": "2023-07-12T08:05:38.780Z", "assignerOrgId": "2e1bf29f-dc29-4ed8-830c-7b9348b6f0e8", "datePublished": "2023-07-24T08:28:03.242Z", "assignerShortName": "OTRS"}, "dataVersion": "5.1"}

{"affected": [{"affectedData": [{"defaultStatus": "affected", "modules": ["Agent interface"], "product": "OTRS", "vendor": "OTRS AG", "versions": [{"lessThan": "8.0.35", "status": "affected", "version": "8.0.x", "versionType": "Patch"}]}], "source": "security@otrs.com"}], "configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "EED0854F-D955-41C1-88D9-4C8265F75FDE", "versionEndExcluding": "8.0.35", "versionStartIncluding": "8.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "cveTags": [], "descriptions": [{"lang": "en", "value": "An improper privilege check in the OTRS ticket move action in the agent interface allows any as agent authenticated attacker to to perform a move of an ticket without the needed permission.\nThis issue affects OTRS: from 8.0.X before 8.0.35.\n\n"}], "id": "CVE-2023-38058", "lastModified": "2026-06-17T06:09:20.230", "metrics": {"cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.1, "baseSeverity": "MEDIUM", "confidentialityImpact": "NONE", "integrityImpact": "LOW", "privilegesRequired": "LOW", "scope": "CHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:C/C:N/I:L/A:N", "version": "3.1"}, "exploitabilityScore": 2.3, "impactScore": 1.4, "source": "security@otrs.com", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "NONE", "integrityImpact": "LOW", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N", "version": "3.1"}, "exploitabilityScore": 2.8, "impactScore": 1.4, "source": "nvd@nist.gov", "type": "Primary"}], "ssvcV203": [{"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "ssvcData": {"id": "CVE-2023-38058", "options": [{"exploitation": "none"}, {"automatable": "no"}, {"technicalImpact": "partial"}], "role": "CISA Coordinator", "timestamp": "2024-10-17T13:01:36.299740Z", "version": "2.0.3"}}]}, "published": "2023-07-24T09:15:10.003", "references": [{"source": "security@otrs.com", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2023-07/"}], "sourceIdentifier": "security@otrs.com", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-269"}], "source": "security@otrs.com", "type": "Secondary"}, {"description": [{"lang": "en", "value": "CWE-863"}], "source": "nvd@nist.gov", "type": "Primary"}]}