CVE-2022-39050

Possible XSS stored in customer information

Published Sep 5, 2022 CVSS 3.1 · 4.6 Medium EPSS < 1% KEV · Not listed
Description
An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap

Remediation

Vendor Solution

Update to OTRS 7.0.37 or OTRS 8.0.25.

Tracking

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Advisories

Source ID Title
EUVD EUVD EUVD-2022-41596 An attacker who is logged into OTRS as an admin user may manipulate customer URL field to store JavaScript code to be run later by any other agent when clicking the customer URL link. Then the stored JavaScript is executed in the context of OTRS. The same issue applies for the usage of external data sources e.g. database or ldap
History
Type Values Removed Values Added
Title Possible XSS stored in customer information Possible XSS stored in customer information
Weaknesses

Sources

Status
PUBLISHED
Assigner
OTRS
Published
Updated
Sep 16, 2024, 7:24 PM
Reserved
Aug 31, 2022, 12:00 AM
Status
Modified
Published
Sep 5, 2022, 7:15 AM
Modified
Jun 17, 2026, 4:57 AM