CVE-2021-21436

Agent is able to link customer's Config Items without permission

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Published Feb 8, 2021 CVSS 3.1 · 3.5 Low EPSS < 1% KEV · Not listed

Description

Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

OTRS AG

OTRSCIsInCustomerFrontend

affected

Version	Status	Constraints
`7.0.x`	affected	≤ 7.0.14

Configuration 1 [-]

cpe:2.3:a:otrs:cis_in_customer_frontend:*:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

Vendor Solution

Update to OTRSCIsInCustomerFrontend 7.0.15.

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
EUVD	EUVD-2021-8710	Agents are able to see and link Config Items without permissions, which are defined in General Catalog. This issue affects: OTRS AG OTRSCIsInCustomerFrontend 7.0.x version 7.0.14 and prior versions.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact Low

Integrity Impact None

Availability Impact None

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication Single

Confidentiality Impact Partial

Integrity Impact None

Availability Impact None

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.770% probability within 30 days)

Key SSVC decision points have not yet been added.

References

Link	Providers
https://otrs.com/release-notes/otrs-security-advisory-2021-04/

History

Sep 17, 2024 4:15 AM Title updated View changes

Type	Values Removed	Values Added
Title	Agent is able to link customer's Config Items without permission	Agent is able to link customer's Config Items without permission

Subscriptions

Otrs Cis In Customer Frontend

Weaknesses

Sources

CVE record Updated: Sep 17, 2024, 4:00 AM

Status: PUBLISHED
Assigner: OTRS
Published: Feb 8, 2021, 10:55 AM
Updated: Sep 17, 2024, 4:00 AM
Reserved: Dec 29, 2020, 12:00 AM

View source JSON

Vulnrichment No data

No data.

NVD Updated: Jun 17, 2026, 3:35 AM

Status: Modified
Published: Feb 8, 2021, 11:15 AM
Modified: Jun 17, 2026, 3:35 AM

View source JSON

Red Hat No data

No data.

OpenCVE enrichment No data

No data.

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