CVE-2020-2500

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Published Jul 1, 2020 CVSS 3.1 · 9.8 Critical EPSS < 1% KEV · Not listed

Description

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

QNAP Systems Inc.

Helpdesk

affected

Version	Status	Constraints
`unspecified`	affected	< 3.0.1

Configuration 1 [-]

cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

No solution or workaround provided in the CVE record

Tracking

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Advisories

Source	ID	Title
EUVD	EUVD-2020-22293	This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact High

Integrity Impact High

Availability Impact High

User Interaction None

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication None

Confidentiality Impact Partial

Integrity Impact Partial

Availability Impact None

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.745% probability within 30 days)

Key SSVC decision points have not yet been added.

References

Link	Providers
https://www.qnap.com/zh-tw/security-advisory/qsa-20-03

History

No history.

Subscriptions

Qnap Helpdesk

Weaknesses

Sources

CVE record Updated: Aug 4, 2024, 7:09 AM

Status: PUBLISHED
Assigner: qnap
Published: Jul 1, 2020, 3:53 PM
Updated: Aug 4, 2024, 7:09 AM
Reserved: Dec 9, 2019, 12:00 AM

View source JSON

Vulnrichment No data

No data.

NVD Updated: Jun 17, 2026, 3:12 AM

Status: Modified
Published: Jul 1, 2020, 4:15 PM
Modified: Jun 17, 2026, 3:12 AM

View source JSON

Red Hat No data

No data.

OpenCVE enrichment No data

No data.

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