CVE-2020-1777

Agent names disclosed in chat feature

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Published Oct 15, 2020 CVSS 3.1 · 4.3 Medium EPSS < 1% KEV · Not listed

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

OTRS AG

OTRS

affected

Version	Status	Constraints
`7.0.x`	affected	≤ 7.0.21
`8.0.x`	affected	≤ 8.0.6

Configuration 1 [-]

OR	cpe:2.3:a:otrs:otrs::::::::
	cpe:2.3:a:otrs:otrs::::::::

No data.

No data available yet.

Remediation

Vendor Solution

Upgrade to OTRS 7.0.22, OTRS 8.0.7

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
EUVD	EUVD-2020-12603	Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Unchanged

Confidentiality Impact Low

Integrity Impact None

Availability Impact None

User Interaction Required

No CVSS v3.0

Access Vector Network

Access Complexity Low

Authentication None

Confidentiality Impact Partial

Integrity Impact None

Availability Impact None

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.842% probability within 30 days)

Key SSVC decision points have not yet been added.

References

Link	Providers
https://otrs.com/release-notes/otrs-security-advisory-2020-15/

History

No history.

Subscriptions

Otrs Otrs

Weaknesses

CWE-200

Sources

CVE record Updated: Sep 17, 2024, 1:16 AM

Status: PUBLISHED
Assigner: OTRS
Published: Oct 15, 2020, 6:52 PM
Updated: Sep 17, 2024, 1:16 AM
Reserved: Nov 29, 2019, 12:00 AM

View source JSON

Vulnrichment No data

No data.

NVD Updated: Jun 17, 2026, 3:02 AM

Status: Modified
Published: Oct 15, 2020, 7:15 PM
Modified: Jun 17, 2026, 3:02 AM

View source JSON

Red Hat No data

No data.

OpenCVE enrichment No data

No data.

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