CVE-2020-1770

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{}

{"affected": [{"affectedData": [{"product": "((OTRS)) Community Edition", "vendor": "OTRS AG", "versions": [{"lessThanOrEqual": "5.0.41", "status": "affected", "version": "5.0.x", "versionType": "custom"}, {"lessThanOrEqual": "6.0.26", "status": "affected", "version": "6.0.x", "versionType": "custom"}]}, {"product": "OTRS", "vendor": "OTRS AG", "versions": [{"lessThanOrEqual": "7.0.15", "status": "affected", "version": "7.0.x", "versionType": "custom"}]}], "source": "security@otrs.com"}], "configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*", "matchCriteriaId": "D59B7180-350C-4CB2-82F6-DE65E13AEED9", "versionEndIncluding": "5.0.41", "versionStartIncluding": "5.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:community:*:*:*", "matchCriteriaId": "0EF80E5E-ED59-4BEE-9EBF-34485DCABED1", "versionEndIncluding": "6.0.26", "versionStartIncluding": "6.0.0", "vulnerable": true}, {"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "57789F0A-B1F9-4E57-BA71-5558A285D1CA", "versionEndIncluding": "7.0.15", "versionStartIncluding": "7.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}, {"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:-:*:*:*:*:*:*", "matchCriteriaId": "D83DA865-E4A6-4FBF-AA1B-A969EBA6B2AD", "vulnerable": true}, {"criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:sp1:*:*:*:*:*:*", "matchCriteriaId": "40513095-7E6E-46B3-B604-C926F1BA3568", "vulnerable": true}, {"criteria": "cpe:2.3:a:opensuse:backports_sle:15.0:sp2:*:*:*:*:*:*", "matchCriteriaId": "67E82302-4B77-44F3-97B1-24C18AC4A35D", "vulnerable": true}, {"criteria": "cpe:2.3:o:opensuse:leap:15.1:*:*:*:*:*:*:*", "matchCriteriaId": "B620311B-34A3-48A6-82DF-6F078D7A4493", "vulnerable": true}, {"criteria": "cpe:2.3:o:opensuse:leap:15.2:*:*:*:*:*:*:*", "matchCriteriaId": "B009C22E-30A4-4288-BCF6-C3E81DEAF45A", "vulnerable": true}], "negate": false, "operator": "OR"}]}, {"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*", "matchCriteriaId": "C11E6FB0-C8C0-4527-9AA0-CB9B316F8F43", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "cveTags": [], "descriptions": [{"lang": "en", "value": "Support bundle generated files could contain sensitive information that might be unwanted to be disclosed. This issue affects: ((OTRS)) Community Edition: 5.0.41 and prior versions, 6.0.26 and prior versions. OTRS: 7.0.15 and prior versions."}, {"lang": "es", "value": "Unos archivos generados por el paquete de soporte podr\u00edan contener informaci\u00f3n confidencial que podr\u00eda sin querer ser revelada. Este problema afecta a: ((OTRS)) Community Edition: versiones 5.0.41 y anteriores, versiones 6.0.26 y anteriores. OTRS: versiones 7.0.15 y anteriores."}], "id": "CVE-2020-1770", "lastModified": "2026-06-17T03:02:22.087", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "SINGLE", "availabilityImpact": "NONE", "baseScore": 4.0, "confidentialityImpact": "PARTIAL", "integrityImpact": "NONE", "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N", "version": "2.0"}, "exploitabilityScore": 8.0, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false}], "cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 2.4, "baseSeverity": "LOW", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "HIGH", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:H/UI:R/S:U/C:L/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 0.9, "impactScore": 1.4, "source": "security@otrs.com", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 2.8, "impactScore": 1.4, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2020-03-27T13:15:15.253", "references": [{"source": "security@otrs.com", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"}, {"source": "security@otrs.com", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"}, {"source": "security@otrs.com", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"}, {"source": "security@otrs.com", "tags": ["Mailing List", "Third Party Advisory"], "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"}, {"source": "security@otrs.com", "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"}, {"source": "security@otrs.com", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mailing List", "Third Party Advisory"], "url": "http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Mailing List", "Third Party Advisory"], "url": "https://lists.debian.org/debian-lts-announce/2020/05/msg00000.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "url": "https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Vendor Advisory"], "url": "https://otrs.com/release-notes/otrs-security-advisory-2020-07/"}], "sourceIdentifier": "security@otrs.com", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-201"}], "source": "security@otrs.com", "type": "Secondary"}, {"description": [{"lang": "en", "value": "CWE-200"}], "source": "nvd@nist.gov", "type": "Primary"}]}

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