CVE-2019-9753

{"containers": {"cna": {"affected": [{"product": "n/a", "vendor": "n/a", "versions": [{"status": "affected", "version": "n/a"}]}], "datePublic": "2019-03-08T00:00:00.000Z", "descriptions": [{"lang": "en", "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items."}], "metrics": [{"cvssV3_0": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 3.5, "baseSeverity": "LOW", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R", "version": "3.0"}}], "problemTypes": [{"descriptions": [{"description": "n/a", "lang": "en", "type": "text"}]}], "providerMetadata": {"dateUpdated": "2019-06-03T18:05:33.000Z", "orgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "shortName": "mitre"}, "references": [{"tags": ["x_refsource_MISC"], "url": "https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework"}], "x_legacyV4Record": {"CVE_data_meta": {"ASSIGNER": "cve@mitre.org", "ID": "CVE-2019-9753", "STATE": "PUBLIC"}, "affects": {"vendor": {"vendor_data": [{"product": {"product_data": [{"product_name": "n/a", "version": {"version_data": [{"version_value": "n/a"}]}}]}, "vendor_name": "n/a"}]}}, "data_format": "MITRE", "data_type": "CVE", "data_version": "4.0", "description": {"description_data": [{"lang": "eng", "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items."}]}, "impact": {"cvss": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.0/AC:L/AV:N/A:N/C:L/I:N/PR:L/S:U/UI:R", "version": "3.0"}}, "problemtype": {"problemtype_data": [{"description": [{"lang": "eng", "value": "n/a"}]}]}, "references": {"reference_data": [{"name": "https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework", "refsource": "MISC", "url": "https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework"}]}}}, "adp": [{"providerMetadata": {"orgId": "af854a3a-2127-422b-91ae-364da2661108", "shortName": "CVE", "dateUpdated": "2024-08-04T22:01:54.134Z"}, "title": "CVE Program Container", "references": [{"tags": ["x_refsource_MISC", "x_transferred"], "url": "https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework"}]}]}, "cveMetadata": {"assignerOrgId": "8254265b-2729-46b6-b9e3-3dfca2d5bfca", "assignerShortName": "mitre", "cveId": "CVE-2019-9753", "datePublished": "2019-06-03T18:05:33.000Z", "dateReserved": "2019-03-13T00:00:00.000Z", "dateUpdated": "2024-08-04T22:01:54.134Z", "state": "PUBLISHED"}, "dataType": "CVE_RECORD", "dataVersion": "5.1"}

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{"affected": [{"affectedData": [{"product": "n/a", "vendor": "n/a", "versions": [{"status": "affected", "version": "n/a"}]}], "source": "cve@mitre.org"}], "configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*", "matchCriteriaId": "5439FA8C-BDA4-4B70-ABDF-3ACABC4FC73E", "versionEndExcluding": "7.0.5", "versionStartIncluding": "7.0.0", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "cveTags": [], "descriptions": [{"lang": "en", "value": "An issue was discovered in Open Ticket Request System (OTRS) 7.x before 7.0.5. An attacker who is logged into OTRS as an agent or a customer user can use the search result screens to disclose information from invalid system entities. Following is the list of affected entities: Custom Pages, FAQ Articles, Service Catalogue Items, ITSM Configuration Items."}, {"lang": "es", "value": "Se descubri\u00f3 un problema en Open Ticket Request System (OTRS) 7.x anterior de la versi\u00f3n 7.0.5. Un atacante que haya iniciado sesi\u00f3n en OTRS como agente o usuario cliente puede usar las pantallas de resultados de b\u00fasqueda para revelar informaci\u00f3n de entidades del sistema no v\u00e1lidas. A continuaci\u00f3n se muestra la lista de entidades afectadas: P\u00e1ginas personalizadas, Art\u00edculos de preguntas frecuentes, Elementos del cat\u00e1logo de servicios, Elementos de configuraci\u00f3n de ITSM"}], "id": "CVE-2019-9753", "lastModified": "2026-06-17T02:44:17.343", "metrics": {"cvssMetricV2": [{"acInsufInfo": false, "baseSeverity": "MEDIUM", "cvssData": {"accessComplexity": "LOW", "accessVector": "NETWORK", "authentication": "SINGLE", "availabilityImpact": "NONE", "baseScore": 4.0, "confidentialityImpact": "PARTIAL", "integrityImpact": "NONE", "vectorString": "AV:N/AC:L/Au:S/C:P/I:N/A:N", "version": "2.0"}, "exploitabilityScore": 8.0, "impactScore": 2.9, "obtainAllPrivilege": false, "obtainOtherPrivilege": false, "obtainUserPrivilege": false, "source": "nvd@nist.gov", "type": "Primary", "userInteractionRequired": false}], "cvssMetricV30": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 3.5, "baseSeverity": "LOW", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "REQUIRED", "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:N/A:N", "version": "3.0"}, "exploitabilityScore": 2.1, "impactScore": 1.4, "source": "cve@mitre.org", "type": "Secondary"}, {"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 4.3, "baseSeverity": "MEDIUM", "confidentialityImpact": "LOW", "integrityImpact": "NONE", "privilegesRequired": "LOW", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N", "version": "3.0"}, "exploitabilityScore": 2.8, "impactScore": 1.4, "source": "nvd@nist.gov", "type": "Primary"}]}, "published": "2019-06-03T19:29:03.877", "references": [{"source": "cve@mitre.org", "tags": ["Patch", "Vendor Advisory"], "url": "https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework"}, {"source": "af854a3a-2127-422b-91ae-364da2661108", "tags": ["Patch", "Vendor Advisory"], "url": "https://community.otrs.com/security-advisory-2019-03-security-update-for-otrs-framework"}], "sourceIdentifier": "cve@mitre.org", "vulnStatus": "Modified", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-200"}], "source": "nvd@nist.gov", "type": "Primary"}]}

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