CVE-2018-19141

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Published Nov 11, 2018 CVSS 3.0 · 4.8 Medium EPSS < 1% KEV · Not listed

Description

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

n/a

n/a

affected

Version	Status	Constraints
`n/a`	affected	—

Configuration 1 [-]

OR	cpe:2.3:a:otrs:open_ticket_request_system::::::::
	cpe:2.3:a:otrs:open_ticket_request_system::::::::

Configuration 2 [-]

cpe:2.3:o:debian:debian_linux:8.0:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

No solution or workaround provided in the CVE record

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
Debian DLA	DLA-1592-1	otrs2 security update
EUVD	EUVD-2018-10853	Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

Metrics

No CVSS v4.0

No CVSS v3.1

Attack Vector Network

Attack Complexity Low

Privileges Required High

Scope Changed

Confidentiality Impact Low

Integrity Impact Low

Availability Impact None

User Interaction Required

Access Vector Network

Access Complexity Medium

Authentication Single

Confidentiality Impact None

Integrity Impact Partial

Availability Impact None

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.670% probability within 30 days)

Key SSVC decision points have not yet been added.

References

Link	Providers
https://community.otrs.com/security-advisory-2018-09-security-update-for-otrs-framework/
https://lists.debian.org/debian-lts-announce/2018/11/msg00028.html

History

No history.

Subscriptions

Debian Debian Linux

Otrs Open Ticket Request System

Weaknesses

CWE-79

Sources

CVE record Updated: Aug 5, 2024, 11:30 AM

Status: PUBLISHED
Assigner: mitre
Published: Nov 11, 2018, 5:00 AM
Updated: Aug 5, 2024, 11:30 AM
Reserved: Nov 9, 2018, 12:00 AM

View source JSON

Vulnrichment No data

No data.

NVD Updated: Jun 17, 2026, 1:48 AM

Status: Modified
Published: Nov 11, 2018, 5:29 AM
Modified: Jun 17, 2026, 1:48 AM

View source JSON

Red Hat No data

No data.

OpenCVE enrichment No data

No data.

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