CVE-2018-17883

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Published Apr 15, 2023 CVSS 3.1 · 6.1 Medium EPSS < 1% KEV · Not listed

Description

An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.

Affected Products

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions

n/a

n/a

affected

Version	Status	Constraints
`n/a`	affected	—

Configuration 1 [-]

cpe:2.3:a:otrs:otrs:*:*:*:*:*:*:*:*

No data.

No data available yet.

Remediation

No solution or workaround provided in the CVE record

Tracking

Sign in to view the affected projects.

Advisories

Source	ID	Title
EUVD	EUVD-2018-9624	An issue was discovered in Open Ticket Request System (OTRS) 6.0.x before 6.0.12. An attacker could send an e-mail message with a malicious link to an OTRS system or an agent. If a logged-in agent opens this link, it could cause the execution of JavaScript in the context of OTRS.

Metrics

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required None

Scope Changed

Confidentiality Impact Low

Integrity Impact Low

Availability Impact None

User Interaction Required

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

Exploit prediction score: < 1% (0.474% probability within 30 days)

Exploitation none

Automatable no

Technical Impact partial

References

Link	Providers
https://community.otrs.com/category/release-and-security-notes-en/
https://community.otrs.com/security-advisory-2018-06-security-update-for-otrs-framework/

History

Feb 6, 2025 5:15 PM Scoring metrics updated View changes

Type	Values Removed	Values Added
Metrics		ssvc `{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}`

Subscriptions

Otrs Otrs

Weaknesses

CWE-79

Sources

CVE record Updated: Feb 6, 2025, 4:26 PM

Status: PUBLISHED
Assigner: mitre
Published: Apr 15, 2023, 12:00 AM
Updated: Feb 6, 2025, 4:26 PM
Reserved: Oct 2, 2018, 12:00 AM

View source JSON

Vulnrichment Updated: Aug 5, 2024, 11:01 AM

Updated: Aug 5, 2024, 11:01 AM

NVD Updated: Jun 17, 2026, 1:46 AM

Status: Modified
Published: Apr 16, 2023, 12:15 AM
Modified: Jun 17, 2026, 1:46 AM

View source JSON

Red Hat No data

No data.

OpenCVE enrichment No data

No data.

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